Mentoring Terms & Conditions

Please read these terms and conditions carefully. By taking part in mentoring sessions you are deemed to accept these terms and conditions. Please print off a copy for future reference if you are viewing this online.

1. Definitions

In this Agreement, the following words shall have the following meanings:

“Mentor” means ‘Second Nature Behaviour Limited’, a company registered in England & Wales, Company No. 12424594 and whose registered office is at of Unit 55, 51 Pinfold Street, Birmingham B2 4AY.

Fees” means the fees charged under Clause 4.

Services” means the provision by the Mentor to you of mentoring, as described in the booking email and more particularly described in the Appendix at the end of these terms, and/or such other services as may be agreed from time to time by the parties.

Term” means the period in which this agreement continues in force as specified in Clause 3 (term)

2. Appointment of Mentor

You hereby engage the Mentor to supply the Services during the Term and the Mentor hereby accepts such engagement upon these terms and conditions. Your entitlement to attend any mentoring sessions will only arise when the Mentor has sent you an email confirmation and received full payment of all sums due in respect of the mentoring unless other payment arrangements have been agreed in writing with you.

3. Term

Your mentoring will start on the date stated on the booking email or email confirmation and shall continue for the period agreed in the booking email or if none is stated, for the period you continue to use the Services, you become CCAB accredited (https://www.ccab.uk/), or you cease to engage in the Mentor’s communications or Services for six months.

4. Fees

You agree to pay to the Mentor the Fees set out in the booking email. If you fail to make any payment in full on the due date under this agreement, you may be asked to pay interest on the outstanding amount to the Mentor.  Such interest shall accrue at the rate of 3% above the base lending rate of the Bank of England from time to time and accrue on a daily basis from the due date until the date of payment, whether before or after judgment.

5. Mentor’s obligations

The Mentor will provide the Services in accordance with the Mentoring Rules and Guidelines attached. However, the Mentor may make alterations to the content of the mentoring sessions and the fee structure and reserves the right to do so by giving you reasonable notice in writing at any time without liability.

6. Your obligations

You agree to abide by the Mentoring Rules and Guidelines attached.

7. Confidentiality, data protection and working for clients

7.1 You shall not use or disclose (directly or indirectly) to any person, (or otherwise make use of) either during or at any time after your mentoring with the Mentor, any confidential information about the clients, business or affairs of the Mentor or any of its business contacts, any information regarding other mentees or their businesses and clients or about any other confidential matters which may come to your knowledge in the course of being mentored or collaborating with the Mentor, (“Confidential Information”) except if you are required to disclose by law, or if the information is already in the public domain, or unless expressly agreed in writing by the Mentor. You shall use your best endeavours to prevent the publication or disclosure of any Confidential Information and you agree that you will not use any such Confidential Information for your own benefit.

7.2 During this agreement and for a period of 12 months thereafter, you may not without the Mentor’s prior written consent solicit business relating to animal behaviour counselling, animal behaviour modification and/or training work (“Work”) from, or carry out such Work for, a client or contact which you have made or come into contact with during your period of mentoring. During this agreement and for a period of 12 months thereafter, you agree not to work with clients or businesses in direct competition with the Mentor, or clients or businesses that are deemed as clients of the Mentor, without prior agreement from the Mentor in writing.

7.3 You confirm that any personal data that you collect or have access to whilst being mentored will be kept secure and you will fully comply with all applicable UK Data Protection and consumer legislation from time to time in place. You consent to the Mentor holding and processing data relating to you for legal, personnel, administrative or management purposes and in accordance with the Mentor’s Privacy Policy (secondnature.bio/privacy-policy).

8. Intellectual property

8.1 The copyright in any materials or systems which are used or provided by the Mentor in connection with the Services shall belong to the Mentor or the licence owner.  You may use such documents or systems only for purposes directly related to the Services and shall not make copies of such documents, nor use the same for any purpose not directly related to the Services, including, for the avoidance of doubt, for your own business, without the prior written approval of the Mentor.

9. Liability

9.1 The Mentor shall exercise reasonable skill, care and diligence in the discharge of its obligations under this agreement, but its liability for omissions and errors in the Services arising from the default of the Mentor shall be limited to a maximum aggregate liability equal to the sum of the fees of each session you have chosen to undertake in the past 12 months.

9.2 Nothing in this agreement shall exclude or in any way limit the Mentor’s liability to you for fraud, death or personal injury caused by its negligence or any liability which may not be excluded or limited as a matter of law.

9.3 The Mentor gives no guarantee that by attending and/or completing the mentoring with the Mentor that you will experience success in any training, certification, business or activity that you may carry on following the mentoring.

9.4 The Mentor is not responsible for indirect losses which happen as a side effect of the main loss or damage, including but not limited to loss of income or revenue, loss of business, loss of profits, contracts or potential contracts or loss of anticipated savings. To be clear, the Mentor is not liable for the actions you take in relation to your own business or to your own clients and their animals.

9.5 The Mentor is not liable for additional costs due to changes in sessions with clients, content, venues or trainers. Every effort will be made to provide reasonable notice where possible.

9.7 You acknowledge that working with animals carries risks of injury/unexpected attacks or reactions from the animals and whilst the Mentor will do everything to prevent such behaviours from occurring, subject to clause 9.2, the Mentor is not responsible for any loss or injuries resulting from such events.

10. Termination and cancellation of sessions

10.1 The Mentor may terminate this agreement immediately by notice in writing to you, if you repeatedly fail to follow the Mentoring Rules and Guidelines or fail to pay. In which case the Mentor shall be entitled to receive the Fees to the end of the effective date on which termination occurs.

10.2 If you purchased the Services online or on the phone, you have a legal right as a consumer under the Consumer Contracts Regulations 2013 to change your mind within 14 days and receive a refund. We are happy to extend this right to business customers too. The 14 days start after the day we email you to confirm we accept your request for mentoring. However, once we have completed the mentoring Services you cannot change your mind, even if the period is still running. If you cancel after we have started the Services, you must pay us for the Services provided up until the time you tell us that you have changed your mind. If applicable, you must also return all mentoring or training materials immediately, in the same condition in which you received them, and at your own cost and risk.

10.3 To cancel the contract with us, please let us know by doing one of the following:

10.3.1 Complete the cancellation form (www.secondnature.bio/cancellation-form.pdf) and email it to us at info@secondnature.bio.

10.3.2 By post. Print off the cancellation form (secondnature.bio/cancellation-form.pdf) and post it to us at the address on the form. Or simply write to us as that address, including the information required in the form.

10.4 In all other cases, cancellation and rearrangement of sessions is in accordance with the Mentoring Rules and Guidelines attached.

11. Events beyond the Mentor’s control

11.1 The Mentor will not be liable or responsible for any failure to perform, or delay in performance of, any of its obligations under these terms that is caused by events outside its reasonable control (known as a “Force Majeure Event”).

11.2 A Force Majeure Event includes any act, event, non-happening, omission or accident beyond the Mentor’s reasonable control and includes in particular (without limitation) strikes, lock-outs or other industrial action; civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war; fire, explosion, storm, flood, earthquake, subsidence, epidemic, pandemic, or other natural disaster; impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport; impossibility of the use of public or private telecommunications networks; the acts, decrees, legislation, regulations or restrictions of any government.

11.3 The Mentor’s performance under these terms is deemed to be suspended for the period that the Force Majeure Event continues, and the Mentor will have an extension of time for performance for the duration of that period.

12. Governing law

This agreement and any non-contractual obligations arising in connection with it shall be governed by English law. The English courts shall have exclusive jurisdiction to determine any dispute arising in connection with this agreement, including disputes relating to any non-contractual obligations.

If you are a customer using our services from outside the UK, then you must comply with all applicable laws and regulations of the country for which the Services are provided. We will not be liable or responsible if you break any such law.

 

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